Policies

Room Cancellations
Any room cancellation made 15 days or more prior to the scheduled arrival date will incur a $50 cancellation fee per reservation. With 14 days or less notice of cancellation, the entire deposit (50% of total room fees) is forfeited.

If you will be unable to arrive by 7:00 pm on the day of your arrival, please notify the Reservations Office. If you have not checked in by noon of the day after your scheduled arrival date, we will consider the reservation cancelled. We will not hold your room beyond that time unless we have heard from you.

Retreat Cancellations
Any cancellation of a retreat made 15 days or more prior to the starting date of the retreat will incur a $35 fee. With 14 days or less notice of cancellation, the entire retreat deposit (50% of total retreat fees) is forfeited.

Stage Cancellations
Any cancellation of a Stage reservation 15 days or more prior to arrival will incur a $20 fee. With 14 days or less notice of cancellation, the entire Stage deposit (50% of total Stage fees) is forfeited.

Changes
Any change made to a reservation will incur a $35 fee per reservation. (Note: there is no charge if you are upgrading your room or adding extra nights, a retreat, or the Stage.) With 14 days or less notice, the deposit for any cancelled or changed night is forfeited.

Last-minute Reservations
Reservations made less than 48 hours before arrival will be charged the entire balance due at the time of booking, and no refund is offered.

Medical Exceptions
If a personal or family emergency requires you to cancel your reservation at the last minute, a doctor’s explanation will be reviewed to allow the standard 15-day cancellation rate, instead of forfeiting your entire deposit.

24-hour Holds and 3-day Holds
Once your reservation deposit has been processed and a confirmation email sent, the cancellation and change policies are in effect. If you need extra time to confer with other persons in your party or other considerations, we offer a “24-hour hold” which holds the space and details of your reservation for that time period.  The reservation will be released automatically unless we hear from you directly within the allotted time. For reservations intended to be completed by check, we offer a “3-day hold” to give you time to get your deposit in.